Abellio Greater Anglia has recognised employees at Bishop's Stortford rail station for excellent customer service which saw them score top marks in a recent 'mystery shopping' survey. James Daley and Craig Wilcox, who provide passenger assistance on the platform, were praised by a mystery shopper for being friendly, helpful and professional. Both received a score of 100 per cent for providing excellent customer service. Abellio Greater Anglia's assistant area customer service manager, Kevin...
