Tesco is to remove the "unexpected item in bagging area" phrase from its self-service checkout machines.The Cheshunt-based supermarket chain has banned the phrase, which has come to represent the frustrations of many shoppers, in a bid to make self-service "friendlier, more helpful and less talkative".It was introduced in 2003 and is a staple of Tesco's 12,000 self-service checkouts.However, when the chain asked customers for feedback, it was told that the voice was...
