Who better to orchestrate the delicate balancing act of what Stansted Airport must do to keep the country safe and its aspirations to offer passengers the very best travelling experience than a former RAF weapons technician and air traffic controller?Karen Smart is the Essex hub's customer service and security director, with a team of 700 – and a jet-propelled woman on a mission to make the business the best in London.Born and educated in Macclesfield, Cheshire, the 48-year-old joined the...
